1. Before work begins
If you cancel before we begin the agreed research or planning, you may request a full refund of the consultancy fee paid, less any non-refundable payment-processing charge clearly disclosed to you.
2. After work begins
Once personalised research or planning has started, the fee becomes non-refundable in proportion to the work completed. We will explain the completed work and, where appropriate, refund the unused part of the fee.
3. After delivery
Once the agreed consultation or itinerary has been substantially delivered, the consultancy fee is normally non-refundable. If we fail to provide an agreed material deliverable, contact us and we will offer a correction, completion or an appropriate refund as required by applicable consumer law.
4. Rescheduling and changes
A consultation may be rescheduled once without charge when reasonable notice is provided. Major changes after planning begins—such as a new destination, substantially different dates or a changed traveller profile—may be treated as a new scope and priced separately.
5. Third-party bookings
Refunds for flights, hotels, tours, insurance, visas or other third-party products are controlled by the relevant provider’s terms. Destination Discover cannot promise or issue a refund for money paid directly to another provider.
6. How to request a cancellation or refund
Email info@destinationdiscover.ae with your name, service and reason for the request. We will acknowledge the request and provide the outcome and any applicable refund calculation in writing.